Silent Northwest LLC ("Northwest.net", "we", "us") operates the website at northwest.net. This Privacy Policy describes what information we collect, how we use it, and your choices.
1. Information We Collect
Information you provide: When you submit a website audit, purchase an audit, or contact us, we collect your name, email address, website URL, and any message you send.
Payment information: All payments are processed by Stripe. We never store your credit card number — Stripe handles PCI-compliant storage.
Usage data: We use Google Analytics (GA4) to collect anonymized data about site visits, including pages viewed, time on site, and general geographic location. No personally identifiable information is included in analytics.
2. How We Use Your Information
- To deliver the audit report you requested
- To process payments via Stripe
- To respond to your contact form submissions
- To send follow-up emails related to your audit (you can opt out at any time)
- To improve our services through aggregate analytics
3. Email Communications
When you submit a free audit, we may send one or two follow-up emails with tips and an offer to upgrade. Every email contains an unsubscribe link. We do not sell or share your email with third parties.
4. Data Retention
Audit records and lead data are retained for up to two years to support follow-up and service history. You may request deletion at any time by emailing Contact Us.
5. Third-Party Services
- Stripe — payment processing
- Google Analytics — anonymized usage analytics
- Google reCAPTCHA v3 — spam prevention on audit forms
- Calendly — appointment scheduling
6. Cookies
We use functional cookies for Google Analytics and reCAPTCHA. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some site features may not function correctly.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at Contact Us. We will respond within 30 days.
8. Security
We use HTTPS/TLS for all data in transit and store data on a secured VPS with access controls. No system is perfectly secure — if you believe your data has been compromised, contact us immediately.
9. Children
Our services are not directed to individuals under 13. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance.
Contact
Silent Northwest LLC
Arlington, Washington
Contact Us